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Cycle of Service

Commitment to Accountability and Consistency
  • Clear Expectations Up Front

    Our sales process ensures that your expectations are identified in detail, and that any previous provider concerns are discussed to ensure we are all on the same page.

  • Communication Hand Off Sales to Service

    Your sales person will meet with the service manager and the service team will walk through the building together prior to service initiation. This ensures your concerns, and expectations are passed on clearly.

  • Service Professionals Perform Work

    Professionals who are vetted and who are routinely graded on their customer satisfaction perform all work.

  • Building Inspections

    Pro-active inspections are conducted by an ImagePro Service Manager. These inspections are completed on intervals approved by you, and all inspection results are communicated to building contacts.

  • Night QA Manager

    The Night QA Manager meets with Service Professionals to follow up on corrective actions and to ensure items identified through inspections are completed. Night Managers also perform drop in audits of service professionals.

  • Your Satisfaction is Guaranteed

    ImagePro Service Managers contact our customers on regular intervals in order to ensure your satisfaction.